Apple Store

Reviews

• Pravash M.

  star star star star star_border 30 May 2026

  As a Norfolkian audio/technophile that drinks the "Apple juice", I've frequented this MacArthur Mall
  staple more times than I can count.  Enjoyed the patented store scent during pre-order iPhone launch lines, business team iPad purchases, in warranty repairs/replacements, etc.  Last visit stemmed from needing an iPhone 8 repair, specifically a non-working home button and cracked screen.  PRO TIP1: if you can wait a day, pre-book an appointment using the Apple
  store app.  Sadly, none were available Saturday same day so I had wait among the Red Delicious masses.
  
  Parked in the Mac Arthur garage and arrived in-store ~1130a. Narrow, clean and bright space adjourned in visually appealing tech displays accentuated by vibrant colors and familiar accessories/app logos.  Moderately noisy from average number of patrons.  Greeted quickly with a smile but was told it would take 2hr to chat with a technician.  Couldn't wait on account of another pressing appointment; same 2hr fate when I came back later that afternoon.  Gave contact info, then wasted time wandering the mall until I received the "you're up soon" text, 1hr 40min later.  PRO TIP2:  you'll likely wait another 25-35 minutes after that txt, the metaphorical equivalent to being called back at your (Apple) doctor's office.
  
  Heather was my friendly, thorough technician; while laughing at my jokes, she checked the activation status, ran some diagnostics, asked me some questions, then said my repair would take ANOTHER 2 HOURS, at a cost of $149+ tax, plus more if they encounter added problems/botched non-Apple repairs.  PRO TIP3:  you can always leave with the broken device, no harm no foul; this is even true after you authorize primary repair and they discover added problems. No sense in potentially sinking $500 into a $300 device!
  
  They were busier at pickup AKA my third "Return of the Mac" (now the song is stuck in your head).  I felt a little lost in the shuffle, even after the delayed greeting/check-in.  Thankfully, I received INCREDIBLE customer service from DAVID LUKESON, a technician that was servicing surge customers.  We chatted about old-school audio while he reviewed my repair pickup details.  Turns out, they damaged something while repairing the screen; long store short, what could have been a $350 repair cost was reduced by David back to $149.  He even scored some demo AirPods (v2) for my daughter to try and gave me an AT&T SIM card, all while smiling and thanking me for my business!  #Stellar
  
  Of note, every employee I interacted with commented on how they loved working for Apple, specifically how the culture and how they treat employees.

• Anne F.

  star star star star star 22 May 2026

  I'm a slave to the Apple Ecosystem. The only product that I've switched bands for is the AppleTV - the Fire Cube won me over. Other than that if it is electronic, it's an Apple product, from my laptops to the Apple Watch. I think they make 5-star products. I rarely have issues with them so it had been awhile since I've been in an Apple Store, but things do happen sometimes. Unfortunately in the last week I've been hit with issues both with my phone and my laptop.
  
  This store is on the second floor and it is usually pretty crowded. I've never had to wait long before an employee came over ready to help me. I can usually get an appointment at this location sooner than at the Lynnhaven location.
  
  My Genius Bar technician, Adam, was super helpful when I brought my company laptop in last week! He ran all the diagnostics and recommended the best course of action. He really took the time to explain all my options and gave me the best way to communicate this issues to my corporate IT guys. One thing I really liked was not having to hand over my computer right away. They were able to give me a few days to back up my files, talk to my corporate IT department, etc before bringing it back. He also took the time to explain some elements of how their process works internally to give me an accurate expectation of how long I would be without that computer. Ultimately, I ended up working out a different solution with my company, but if it had been my personal computer I would have felt like I was leaving it in good hands with realistic expectations about the process.
  
  My second visit was a little more dramatic. My phone was broken. There are several days when I use my phone more than I use my laptop for my job. There is never a good day for your phone to break, but this was definitely one of the worse ones that it could have happened on. I was already Downtown, so I went straight to McArthur when I was experiencing issues. I first went to my carrier's store who sent me upstairs to the Apple Store.
  
  I wish I could remember the name of the employee who made my appointment. She deserves a round of applause for dealing with me mid-stress out. I was definitely in full panic mode and I actually had to step away for a minute to think logically about how to take care of my business while also taking care of my phone. She was great though and continued to help me each time I came to check on the wait as I was trying to fix my day and rearrange my schedule. I'm sure she dreaded seeing me again and again, but she never showed it. She even came over and checked on me during my appointment to see if I had gotten things worked out.
  
  One flaw with the way Apple does their stand by appointments is that text you when it is almost time for your appointment giving you about 5-10 minutes to go check in. When the problem is with your phone, there is a chance the text won't go through so they tell you to just check back around certain times. If you have an issue with your phone I suggest going with a friend who has a reliable phone or scheduling your appointment in advance so you can just show up when it is time for your appointment.
  
  I was much calmer by the time I was seen at the Genius Bar. It was about a two hour wait. This time my help came from Emily. Of course my phone was working fine when it was time to recreate the issue. Since we couldn't recreate the issue she walked me through resetting everything and then restoring my data from an iCloud backup. The thing I was really happy with was her ability to leave notes about my device. I love knowing that if I experience issues again in the future the next Apple Store experience, even if it isn't even at this location, can see the notes and pick up where we left off. I don't have to remember exactly what we did or didn't do to troubleshoot my issue, all the information is right there. I'm hoping the reset we did fixed the problem, being without a phone in 2019 is pretty stressful. I'm so thankful for the staff at this location for doing their best to take away some of the stress and provide me with reassurance.
  
  You sometimes pay more for Apple products, but I think it's worth it. Especially when you receive quality customer service when something does go wrong.

• Shelby Q.

  star star star star_border star_border 21 May 2026

  I visit the store for I pad repair ,however they where no help..Custoer service gave my mxef information..

• David H.

  star star_border star_border star_border star_border 18 May 2026

  Terrible customer service. The only store in the world that expects customers to do 100% of the work. Why anyone would pay such pretentious people to give such poor quality service is beyond me. Dont waist your time, it more valuable then waiting hours to attempt to get help at this store

• Joey V.

  star star star star star 10 May 2026

  It cracks me up to hear the whiners that place reviews that try to get ppl not to go to a location.   I've been to this Apple Store at McArthur Mall over 50 times and each time the service has been great...but to my credit, I am an optimistic person and see the good in all ppl.  Keep up the great work Apple